Seven arrivals, one late turnover and two maintenance follow-ups.
FOR PROFESSIONAL PROPERTY MANAGERS
Guest and property support for your portfolio.
Our trained team supports your guests and coordinates local work under your brand, using your existing tools.
Designed for managers with a PMS, approved local teams and repeatable operating policies.Next arrivalToday, 15:00
Needs attentionIssueActionConfirmed
Cleaner unconfirmed
The next arrival is approaching. Housekeeping has not accepted the turnover.
Trained operator owns this
Airbnbvia
HostawayWHO HANDLES WHAT
Exactly what Aunbnb handles and what stays local.
The responsibility split is agreed property by property before the first live shift.
Operating areaAunbnb handles remotelyClient and local team retain
Guest messaging and callsReplies, call handling, troubleshooting and follow-up during the agreed coverage windowBrand policy, refund limits and final exception authority
Reservations and arrivalsBooking questions, approved changes, check-in instructions and smart-lock troubleshootingCommercial policy and physical backup access
Housekeeping and turnoversScheduling, confirmations, inspection follow-up and arrival-readiness trackingCleaning and inspection performed onsite
MaintenanceRoutine issue triage, vendor dispatch, guest updates and follow-upPhysical repair, vendor invoices and project work
Exterior cameras and noise alertsReview of approved event-based alerts, guest contact, notes and escalationDevice disclosure, lawful use, security and emergency response
PMS, OTAs and reportingApproved admin, shift handoffs, issue tracking and reporting dashboardsPricing strategy, payouts, trust accounting and ownership decisions
A SAMPLE NIGHT SHIFT
From evening handoff to morning update.
Reservation verified, smart-lock steps followed and backup contact held.
Inspection photos missing for tomorrow's arrival. Backup inspector assigned.
Every promise, due time and responsible local contact is documented.
COVERAGE AND SERVICE LEVELS
One complete service. Your number of listings.
Choose complete remote operations or individual services with published per listing prices. Coverage and escalation arrangements are confirmed during onboarding.
See pricing OTA, SMS, email and approved messaging channels Guest calls in complete operations and guest care Written refund, access and escalation limits Daily shift handoff and weekly dashboard Two week paid pilot with no automatic renewal
COMMON QUESTIONS
Before you grant access.
Is Aunbnb another PMS?
No. Your PMS keeps the booking and guest records. Our team works inside the systems and procedures you approve.
Do you replace our local team?
No. Your housekeepers, inspectors, maintenance vendors and emergency contacts stay in place. We coordinate and follow up remotely.
Can you answer guest calls?
Guest calls are included in Complete STR Operations and the guest messaging service. Coverage and call arrangements are confirmed before the start.
Who approves refunds and cancellations?
Your written limits determine routine authority. Material refunds, cancellations, rate exceptions and sensitive access changes stay with designated client approvers.
How do you learn every property?
We build a property playbook covering access, utilities, house rules, common troubleshooting, local contacts, devices and escalation steps before live coverage.
What happens in an emergency?
We follow the written contact tree and notify the appropriate local or emergency party. Aunbnb is not an emergency or security service.
LET’S TALK ABOUT YOUR PORTFOLIO
Request a free fit call Give the next shift to a trained STR operations team.
Discuss your properties. Agree the scope and coverage before any paid work.