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TRUST AND OPERATING SAFEGUARDS

Human control, least access and documented action.

Before the first live shift, Aunbnb and the client agree who can view accounts, answer guests, approve money, change access and escalate a property issue.

Discuss my portfolio
EXTERIOR ALERT WORKFLOWHuman review required
Least-privilege access

Only the accounts and permissions needed for the agreed work.

Human approval

Critical communication, money, access changes and escalation stay with people.

Shift records

Messages, tasks, approvals, handoffs and outcomes remain reviewable.

Guest privacy

No indoor-camera review and no continuous surveillance.

AUTHORITY MATRIX

The right decision stays with the right party.

Aunbnb can handle Routine guest messaging and calls Approved reservation and arrival support Housekeeping and vendor coordination Documented exterior-alert response
Client approval remainsMaterial refunds and cancellationsRate strategy, payouts and trust accountingSensitive access exceptionsLegal, regulatory and ownership decisions
Local authority remainsPhysical housekeeping and inspectionMaintenance and backup accessLicensed security responsePolice, fire and medical emergencies
ACCOUNT ACCESS

Access has a beginning, a limit and an end.

The onboarding record lists every system, permission, team member, credential method and access-removal owner.

Provision

Use an individual login or approved shared-workspace method where the client system supports it.

Limit

Grant only the PMS, OTA, communication, lock or device permissions required for the contracted work.

Record

Keep guest communication, approvals, dispatch notes and shift handoffs attached to the relevant reservation or task.

Remove

Revoke Aunbnb access when a team member leaves the account or when the engagement ends.

CAMERAS, NOISE MONITORS AND SMART LOCKS

Alert-based response, never hidden surveillance.

Aunbnb can review approved event-based alerts from disclosed exterior cameras and privacy-safe noise monitors. We do not watch continuous video, review indoor cameras, provide security patrols or replace emergency services.

  • Client confirms disclosure and lawful use
  • Only approved properties and devices are included
  • A trained person reviews the event before guest contact
  • The alert, decision, escalation and outcome are documented
TEAM QUALITY

Playbooks, shadow shifts and review.

Team members train on the client's property playbooks and approval limits before live work. Early shifts are reviewed for message quality, correct escalation, complete notes and safe handoffs.

LET’S TALK ABOUT YOUR PORTFOLIO

Put the account access and escalation rules in writing.

Discuss your properties. Agree the scope and coverage before any paid work.

Request a free fit call